At BlockWallet, user experience is our top priority, and to deliver the best experience possible, we want to fix any issues that arise quickly and effectively.
Therefore, we may ask for your state logs and console logs for our developer team to analyze. This information will help us understand what went wrong for you and how we can prevent similar issues in the future.
If that sounds scary, don't worry, we created a step-by-step guide to make the process as simple as possible.
What Information do the Logs Contain?
State logs provide us with important information about your wallet, including:
- Your account addresses
- Your transaction history
- Your internal wallet state
They DO NOT reveal:
- Your password
- Your Private Keys
- Your Secret Recovery Phrase
Please note that state logs should be shared with our community managers only through trusted channels, and not publicly.How to download and share your state logs?
Please DO NOT reset your account yet.
- Open Settings.
- Click Account.
- Click Reset Account.
- Click the “Download state logs for support” button.
- Save the logs in a convenient location on your device.
- Share the logs with a community manager in a private chat on Discord.
By providing your state logs, you'll help us improve your user experience and resolve any issues more quickly.
Try resetting your account after your state logs have been saved. This might resolve some common issues.How to share console log for advanced troubleshooting?
In some scenarios, sharing your extension's console logs can provide our team with additional information to help diagnose and resolve any issues. These logs can sometimes reveal errors that cannot be found through the wallet's state logs.
It's important to follow the same sharing principles as with the state logs. Please only share these screenshots with our team.Here's how to access and share your extension's console logs:
- Click on the Extensions icon in your browser and open the Manage Extensions menu.
- Enable Developer Mode in the top right corner, which will reveal additional options on the screen.
- Find the BlockWallet extension and click background page.
- A new window with code-like content will open. Open the Console tab.
- Retry the action that is causing the issue in your wallet.
Take a screenshot of the text in the Console window, ensuring that the text is legible and that all available data is captured. If necessary, take more than one screenshot.
By sharing your console logs with us, you'll help us provide you with the best possible user experience and resolve any issues more effectively.
Please note that at BlockWallet, we respect your privacy and do not track or store any information about your actions and behavior while using the wallet. The process of providing state logs and console logs is completely voluntary and the information will only be used for the purpose of diagnosing and fixing any issues. Your privacy is important to us and we will not use the information provided for any other purpose.