If your BlockWallet is displaying inaccurate information, don't worry. There are several ways to check and resolve the issue. The same steps can be applied to verify your balances, transaction history, or any other information you need to double-check.
Verify Your Balances on an Explorer
You can check your balances on a blockchain explorer like etherscan.io or a similar explorer for any other EVM network. Here are some examples of other blockchain explorers you can use:
- Binance Smart Chain (BSC): https://bscscan.com/
- Avalanche (AVAX): https://snowtrace.io/
- Arbitrum: https://arbiscan.io/
- Polygon (previously known as Matic Network): https://polygonscan.com/
Keep in mind that these are just a few examples and other blockchain explorers may be available for different networks.
Review your asset List
Your asset list may not be complete, so be sure to add any missing tokens to view all of your balances.
Refresh your balance
If your balance is incorrect, try refreshing it by switching networks. Simply select a different network, perform the switch, and then switch back to the original network.
If that doesn't work, you can perform a wallet reset, which will fetch all of your balances anew.
To do this, go to Settings > Account > Reset Account.
Before resetting, make sure to download the state logs first. If the reset is successful and your balances are now correct, you can discard the downloaded file.You will need to add your custom tokens and networks again after the refresh.
How do I report a problem?
If the issue is still there, please check out our Telegram channel. Our community mods will try to detect any issues and offer solutions to everyone over there. If you still haven’t found a solution, then please open a support ticket on our Discord.
- Join the BlockWallet server at discord.gg/blockwallet.
- Verify your account and navigate to the Support section.
- Select the "Open Support Ticket" option under the "#create-ticket" channel.
Please provide as much detail as possible about your issue when opening a support ticket.